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About Ipsos Mystery Shopping
Frequently Asked Questions

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Welcome to Ipsos Mystery Shopping

Mystery Shopping is about more than just performance measurement. It is about getting a fast and fresh understanding of your business; it’s about gaining insights that will drive discovery and service improvement. At Ipsos, we strive to make our Mystery Shopping solutions intelligent, efficient and agile. With an approach to Mystery Shopping that has been designed to cover a multitude of customer touchpoints – bricks and mortar, call centers, websites, social media, employees and competitors – Ipsos can offer a holistic appraisal of your customers’ various brand engagements.

Is Ipsos Mystery Shopping really any better? Come experience why an Ipsos Mystery Shopping program that is better designed and better executed will have a better impact, too.